Freqquently Asked Questions
Do your pieces come with a warranty?
Yes! All jewelry comes with a one-year warranty covering manufacturing defects. We also offer extended warranty options for additional peace of mind.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Payment & Warranty
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Do you offer engraving services?
Yes, we offer complimentary engraving on select pieces. Custom engraving is available for an additional fee. Contact us for details and turnaround times.
Can you customize pieces?
Absolutely! We specialize in custom jewelry design. Schedule a consultation with our design team to discuss your vision, and we'll create a one-of-a-kind piece tailored to your preferences.
How do I find my ring size?
We provide a free ring sizing guide on our website. You can also visit us in person for a professional fitting, or we can mail you a sizing tool. If you're unsure, we offer free resizing within one year of purchase.
Sizing & Customization
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Can you clean or repair my jewelry?
Yes! We offer professional cleaning and repair services. Contact us to discuss your needs and receive a quote. We also offer complimentary cleaning for pieces purchased from us.
How do I care for my jewelry?
Store jewelry in a cool, dry place away from direct sunlight. Remove jewelry before swimming, showering, or exercising. Clean gently with a soft cloth. For detailed care instructions specific to your piece, we include a care guide with every order.
Product Care & Maintenance
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Shipping & Delivery
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How long does shipping take?
We offer standard shipping (5-7 business days) and expedited shipping (2-3 business days). All orders are carefully packaged and insured. You'll receive tracking information via email once your order ships.
Is shipping insured?
Absolutely. All orders are fully insured during transit at no additional cost to you. We use signature confirmation for orders over $500.
Do you ship internationally?
Yes, we ship to select countries worldwide. International shipping times vary by location, typically 10-21 business days. Customs duties may apply and are the responsibility of the recipient.
Returns & Exchanges
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What if my piece arrives damaged?
We stand behind our craftsmanship. If your piece arrives damaged, contact us immediately with photos. We'll replace it or issue a full refund—no questions asked.
Can I exchange a piece for a different size or style?
Yes! We offer free exchanges within 30 days of purchase. Simply contact us with your order number and preferred alternative, and we'll arrange the exchange at no cost.
What is your return policy?
We offer a 30-day return policy on all items in original condition with tags attached. Returns are free within the US. Once received and inspected, refunds are processed within 5-7 business days.
